CUSTOMER SERVICE ENQUIRIES CALL 03 9527 8434

Shipping

Do I have to register my full details to calculate freight ?

“No” you do not have to register your full details to use the Calculate Freight option.

Simply use “Calculate Freight” option after adding items to cart.

Why is shipping calculated via the shopping cart?

The shipping calculator is a live quoting system. The total amount of items to be purchased is calculated to the best price for delivery in one lot according to what is in the cart . In other words the more you buy the cheaper the freight.

Can you customise a freight service option if I organise my own courier?

We offer free pick up from our Warehouse in Melbourne and assist with the pick up co-ordination.

We can also deliver your goods to any freight company’s depot in Melbourne for the Melbourne metro Flat $50.00 charge. Many of our customers in remote areas use this option to get their order to the closest depot of their chosen Freight company which generally saves them over 30% compared to Door to Door.

Freight is always cheaper to all major metro capital cities. We suggest using an address of a friend or family member who lives in a major city or town closest to you as a delivery address option. Simply use “Calculate Freight” with their postcode suburb whilst items are in your cart to get calculation.
If that total works for you just use the option “Ship to a different address” when checking out instead of “Billing address.”

How do I know if my order has been shipped ?

You will receive an email advising your order is “Complete” and a tracking number will be supplied.

Australia’s large distance between cities and towns creates a very complex logistical headache when trying to automate freight calculations on furniture.
Should you get stuck on purchasing from us because of freight costs please let us know.
We are always available to assist in helping our customers solve a “Custom Freight” issue by simply contacting us to see what we can do.